If you’re not completely satisfied with your order, contact us within 30 days and we’ll issue a full refund to your original method of payment.
To initiate a refund, please email us at hello@trynada.com.
If you'd like to initiate an exchange, please email us at hello@trynada.com and mail your items to:
PO Box 10029
Ancaster, Ontario
Canada L9K 1P2
You'll be responsible for paying shipping costs and we don’t guarantee that we'll receive the exchanged items.
We'll mail you the new items requested through the exchange after we receive the exchanged items and confirm they're unused and the original packaging isn't damaged.
Our lifetime warranty covers any defects in material and workmanship, not normal wear and tear. Our warranty applies to Nada toothbrush handles, not brush heads.
Defects include:
- Brush heads that don't fit in the handle properly
- Any parts that break while being used under normal conditions
Normal wear and tear include:
- Scratches or discolouration on the handle
- Worn bristles
If you'd like to submit a warranty claim, please send photos and an explanation to hello@trynada.com
If your claim qualifies for coverage, we'll replace your items free of charge 😊